Management of Tower Air Traffic Control Services
Safety, Service, Support
As the skies around major airports become more congested, the pressure to improve the safety and efficiency of air traffic approach and departure escalates. Airservices Australia has the systems, procedures and skills to safely and efficiently manage and operate in all air traffic control tower environments.
Our tower expertise encompasses international, shared civil-military, regional and general aviation airports to handling special operations such as foreign military exercises, sporting events and airshows.
Tower management services:
- Air traffic approach and departure control
- Operational procedures design and management
- ATC training programs
- Management of aircraft ground movements
- Contingency and security planning
- Alerting services + assisting in emergencies
- Airside surveillance and reporting
- Procedures and services that meet or exceed international standards and local regulatory requirements.
- An unsurpassed safety record
- Resource efficiencies:
- Smaller airports - 30% tower efficiency improvement since 1996
- Larger airports – tower efficiency improvements + technology change
- Staffing model that determines optimal levels for varying traffic demands, tower hours of operation and the number of operating positions within the tower.
- Business platform that supports operational excellence and protects business continuity:
- World-leading safety management systems and practices
- Purpose built operational support systems and expert teams
- Accredited ATC training
- Quality assurance processes and accreditation
- End to end systems knowledge and collaborative operational approach
- Expertise in risk assessment and emergency management and response services
- Consistent safety management system application
- Human resource management that delivers an efficient, sustainable and safety focussed workforce
- Commercial and customer focus:
- A history of achievement
- Committed to global leadership
- Customer relationship management ethos and practice
- Commercially operations across a network of international and regional airports
- A stable, government-backed corporation with global experience.
Contract tower management services
For over 20 years, the United States Federal Aviation Administration’s Contract Tower Program has provided air traffic control (ATC) services at visual flight rule (VFR) towers throughout the USA mainland and in Alaska, Hawaii, Guam, Puerto Rico, and Saipan .
In 2004, Airservices was awarded contracts to provide tower air traffic control management for the FAA at towers in Hawaii (John Rogers Field, an Air National Guard airport in Kalaeloa), Keahole-Kona, Lihue and Molokai and at towers in Guam and Saipan - the major airports on these Pacific islands.
Winning of these contracts demonstrates the FAA’s confidence in Airservices Australia’s professional management of safety critical services and commitment to be a major player in airspace and airside services provision.
Tower facilities and operations
Airservices tower operations span geographically diverse locations and the full spectrum of aviation environments (international, regional, general aviation aerodromes). We provide International Civil Aviation Organization (ICAO) standard services at 26 Australian airports and five United States towers under contract to the US FAA with a workforce of over 300 tower controllers.
