Protecting airport businesses and communities

With more than 50 years experience in airside emergency management, Airservices Australia understands all aspects of safety-critical airport operations. So, when it comes to delivering rescue and fire-fighting services, we not only have the expertise to satisfy all international safety standards, but the flexible operational capabilities to meet business requirements for efficiency and effectiveness.

Today, we are one of the world’s largest providers of airside rescue and fire fighting services.

Airside rescue and fire fighting services

• Contract aviation rescue and fire fighting services
• Risk assessment and response planning
• Operational and business assessment of safety and emergency functions
• Emergency vehicle fleet management & maintenance
• Rescue and fire fighting recruitment and training
• First medical response training

Customer Benefits

• efficient management of both operational and business performance
• expertise in cultural and system change programs that deliver efficiency and safety improvements
• effective risk management to meet airport operator and community expectations
• commitment to business continuity, optimal service standards and compliance with international industry standards
• commercially effective and efficient services - cost reductions of more than 50% in real terms over the last 12 years
• fleet management and maintenance that maximises the life of emergency response vehicles and optimises return on capital investment
• response procedures that maximise business continuity
• continuous improvement through effective capital and human resource utilisation and reduction in operational costs.
• Significant purchasing power for equipment + consumables.

World class service standards and continuous improvement

Seventy percent of aircraft accidents occur at an airport and survivability for passengers and crew depends on rapid rescue and fire fighting response (within four minutes). To ensure optimal response times and services our rescue and fire fighting expertise is underpinned by:

• a commitment to international aviation industry standards
• a thorough knowledge of all airspace and safety critical airside operations
• accredited rescue and fire fighting training facilities and trainers
• operational managers with specialised industry knowledge
• continuous operational and business excellence assessments

Business excellence strategies

- Operational assessment:

• Compliance issues
• Safety management systems
• Training skills and
• Operating procedures

- Business excellence assessment:

• Leadership
• Policy & Planning
• Information & Analysis
• People development
• Customer focus
• Quality of process
• Organisational performance

Airservices’ Rescue and fire fighting facilities and operations

• Operations at 19 airports
• Over 500 fire fighting personnel
• Fleet of 56 fire vehicles
• Support systems:
• Fleet engineering and maintenance
• Accredited training establishment
• Safety & Environmental management systems
• Qualified business excellence assessors
• Operational support