Noise Complaints and Information Service (NCIS)

At Airservices, we regard the safety of air navigation as the most important consideration and as far as practicable we work to protect the community and environment from the effects of aircraft operations, including aircraft noise.

We manage complaints and enquiries about aircraft operations and Airservices Australia’s community engagement activities through our Noise Complaints and Information Service (NCIS). We use complaints and enquiries to help us identify operations of concern and possible opportunities for improvement.

When you contact us, please provide your contact details and as much information about your complaint or enquiry as possible.

You may choose to remain anonymous on the webform, or when calling or writing to us. To receive a response, we require some details including your suburb or location to identify the operations you are enquiring about and an email address to send the response to. By providing your details, we may also send you updates on relevant flight path changes and other Airservices activities in your area.

We will not respond to any submissions that contain threatening, abusive, discriminatory, racist, offensive, obscene, vulgar, profane and inflammatory language. Threatening or unlawful comments may be reported to the relevant state and federal authorities.

If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:

  • Lifeline 24 hr Counselling Service: 13 11 14
  • Beyond Blue: 1300 224 636

Airservices Australia has extended our Employee Assistance Program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independently of Airservices Australia. All personal details will be kept confidential. More information is available here. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.

Upcoming

Temporary changes in operations

Adelaide SA 29 August to November 2024

The SA Department of Primary Industries and Regions has organised the aerial release of sterile fruit flies over Salisbury North and surrounding suburbs from Thursday 29 August until November 2024. Residents in these areas may observe a low flying twin-propellor aircraft on Thursday afternoons for 12 weeks.
Further information can be found at fruitfly.sa.gov.au/sit or contact the Fruit Fly Hotline on 1300 666 010.

Sydney Airport 01 October to 31 December 2024

Due to required works at the airport, Runway 16 Right / 34 Left will be closed for up to 12 nights between 01 October 2024 to 31 December 2024. Aircraft will be permitted to depart off Runway 16 Left and land on Runway 34 Right during this time.

Perth Airport WA 12 August to 16 November 2024

Due to required runway works at Perth Airport the north/south runway, Runway 03/21, will be closed between 7:30am to 5:30pm daily Monday to Saturday from Monday 12 August to Saturday 16 November. There will be no works on the following Fridays - 30 August, 20 September, 11 October, and 1 and 15 November. All aircraft will operate on the cross runway, Runway 06/24, during the runway works.
More information can be found on the Perth Airport website at https://www.perthairport.com.au/Home/corporate/planning-and-projects/runway-works

Melbourne Airport VIC October 2024 Runway Works

Due to required maintenance works at Melbourne Airport the east/west runway, Runway 09/27, will be closed on Wednesdays in October between 10am and 4pm. All aircraft will use the north/south runway during these times.

Melbourne Airport VIC 8 & 10 October 2024 Runway Works

Due to required maintenance works at Melbourne Airport the east/west runway, Runway 09/27, will be closed on Tuesday 8 October and Thursday 10 October between 10am and 4pm – aircraft will use the north/south runway during these times.

Melbourne Airport VIC 7 & 21 October 2024

Due to required maintenance works at Melbourne Airport the north/south runway, Runway 16/34, will be closed on Monday 7 October and Monday 21 October between 3:25am and 6am. All aircraft will use the east/west runway during these times.

Melbourne Airport VIC 12 to 14 October 2024

Due to works at Melbourne Airport the east/west runway, Runway 09/27, will be closed for 36 hours from 6pm on Saturday 12 October to 6am on Monday 14 October. All aircraft will use the north/south runway during this time. Further information on the works can be found on the Melbourne Airport website at: https://www.melbourneairport.com.au/community/runway-maintenance-project

Gold Coast Airport QLD 3 October 2024

The Civil Aviation Safety Authority will be conducting navigation aid testing at and around the Gold Coast Airport on Thursday 3 October. Residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from the airport on this day.

Cairns Airport QLD 8 & 9 October 2024

The Civil Aviation Safety Authority will be conducting navigation aid testing at and around Cairns Airport on Tuesday 8 October and Wednesday 9 October. Residents may observe a twin-engine aircraft flying a low and unusual flight pattern up to 50 kilometres from the airport on these days.

South Australia Aerial Survey October 2024

The Government of South Australia is collaborating with Geoscience Australia to conduct an aerial gravity survey in October 2024 over Adelaide and surrounding regional areas. A light aircraft will fly a series of straight paths approximately 5 km apart, at a height no lower than 1000ft over built-up areas and 500ft over rural areas.
Further information can be found at https://www.dhud.sa.gov.au/responsibilities/office-of-the-surveyor-general/surveying/geodetic-surveying
For any questions, please contact dhud@saurveyoperations@sa.gov.au

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

Interpreter logo

Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.

 

Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

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Frequently Asked Questions