Noise Complaints and Information Service (NCIS)

Airservices Australia seeks to minimise the impact of aircraft operations on communities where safe and compliant with aviation rules. We recognise that aircraft noise can be disturbing for some people and regularly review aircraft noise complaints and the outcome of flight path and airspace changes to identify possible improvements.

Our Noise Complaints and Information Service (NCIS) is available to answer your questions about aircraft operations and to record complaints about aircraft noise. While we are not able to immediately stop an operation that may be of concern, we can investigate it, explain why it happened and tell you if there is an opportunity to consider an improvement. Where a potential improvement opportunity is identified, we can progress this for further investigation.

When you contact us, please provide your contact details including email address so we can send you a written response and any updates relevant to your location. Provide as much information about your complaint or enquiry as possible, including your suburb so we can identify the operation your enquiry is about.

We ask that you treat our people with respect.

If you feel negatively impacted by aircraft noise, you could consider reaching out to one of the following support services:

  • Lifeline 24 hr Counselling Service: 13 11 14
  • Beyond Blue: 1300 224 636

Airservices Australia has extended our internal counselling program to any community member who is feeling negatively affected by aircraft noise. This is a confidential service, free of charge to community members, and is provided completely independent of Airservices Australia. All personal details will be kept confidential. More information is available here. If requested, please use “organisation code” AIRSUPPORT and if asked for a “division” please use Community Support.

Upcoming
Temporary changes in operations

Adelaide Airport SA May to August 2025

Due to ongoing works at the airport the main runway at Adelaide Airport, Runway 05/23, will be frequently closed during the curfew hours, between 11pm and 6am the next morning. These works are expected to be completed by August 2025. Aircraft operating during these work times will operate on the cross runway (Runway 12/30). Further information can be found on the Adelaide Airport website: https://corporate.adelaideairport.com.au/about-us/projects/

Brisbane Airport QLD 1 to 9 July 2025

Due to required works at the airport both runways will be closed at different times between Tuesday 1 July and Wednesday 9 July as shown below
• Tuesday 1 July the legacy runway (Runway 01 Right/ 19 Left) between midday and 2pm
• Wednesday 2 July the new parallel runway (Runway 01 Left/19 Right) between midday and 2pm
• Thursday 3 July the new parallel runway (Runway 01 Left/19 Right)from 10pm until 5am on Friday 4 July
• Tuesday 8 July the legacy runway (Runway 01 Right/ 19 Left) between 10am and 4pm
• Wednesday 9 July the new parallel runway (Runway 01 Left/19 Right) between 10am and 3.30pm
Aircraft will operate on the alternate runway during these times.

Melbourne Airport VIC July 2025

Due to required works at the airport the north/south runway (Runway 16/34) will be closed each early Monday morning in July between 1:30am and 5:15am. All aircraft will operate on the east/west runway (Runway 09/27) during these times.

Melbourne Airport VIC 9 & 16 July 2025

Due to required works at the airport the east/west runway (Runway 09/27) will be closed on 9 and 16 July between 10am and 4pm. All aircraft will operate on the north/south runway during these times.

Newcastle Williamtown Airport NSW 5 to 27 July 2025

Due to departure flightpaths being affected by scheduled maintenance of aerodrome facilities, residents in surrounding areas may notice an increase or change in aircraft noise between 5 to 27 July.
For further information, residents can contact the Williamtown Air Base Command Post on 1300 333 362, or the Defence aircraft noise website for enquiries on aircraft noise enquiries and complaints.

Sydney Airport NSW Curfew Operations 1 July to 30 September 2025

Due to required works at the airport the longer north/south runway, Runway 16 Right / 34 Left, will be closed during the curfew period for up to 12 nights between 1 July and 30 September 2025. Closures will occur on Friday, Saturday, and Sunday nights.
Aircraft will be permitted to depart off Runway 16 Left and land on Runway 34 Right during these times.

Perth Airport WA June & July 2025

Perth Airport has scheduled closures of each runway at Perth Airport for works and maintenance activities during June and July 2025. Dates and times of the closures for each runway can be found on the Perth Airport website at: https://www.perthairport.com.au/Home/corporate/planning-and-projects/runway-works
Aircraft will operate on the alternate runway during these closures.

How to contact us

By phone

1800 802 584 (freecall)

10am - 4pm (Sydney time)

Mon - Fri (excluding public holidays)

By post

Noise Complaints and Information Service

PO Box 211

Mascot NSW 1460

Interpreter logo

Do you need assistance?

Interpreter assistance

If you need assistance, please contact the Translating and Interpreting Service (TIS) on 131 450.

TIS is a free service that provides access to a telephone interpreter in many different languages.

 

Other complaints

NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community.

If you have an enquiry or complaint about military aircraft visit the Department of Defence website.

If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint.

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Frequently Asked Questions